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Password requirements:
- 8 or more characters
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- Avoid using common words or personal information
Reach us if you have any queries, we would be happy to assist you
Contact us for any inquiries. Our dedicated team is always ready to offer prompt and efficient assistance.
Connect with us via info@maplebus.ca
and we’ll promptly respond to your inquiry
Discover our prime destinations and reserve your journey with us.
Frequently asked question
Have questions? We’re here to help
You can obtain precise pricing information directly by submitting your request to our customer service team.
Each of our bus rental packages includes the services of a driver.
Our baggage policy prohibits the transport of items such as furniture or furniture parts, electric appliances, surfboards, and automobile parts. Additionally, cardboard packaging is not permitted. Please note that animals, with the exception of guide and companion dogs, are also restricted from our buses.
Certainly, you have the ability to modify your booking by yourself, provided that the changes are made no later than 24 hours before the scheduled departure time. This can be done through the Manage My Booking option on our platform.
To purchase a ticket for a Maple Bus ride, you can visit our official website at www.maplebus.ca. On the homepage, enter your desired departure and arrival locations, select your preferred date and time, and click on “Search.” From the available options, choose your preferred ticket and follow the prompts to complete the booking process.
Yes, you can make changes to your booked ticket, subject to availability and our Ticket Modification Policy. Please log in to your account on our website and navigate to the “My Bookings” section. Select the ticket you wish to modify and follow the provided instructions to make the necessary changes.
Please note Ticket exchange/rescheduling incurs $30 fee per ticket.
Maple Bus tickets are non-refundable after payment, unless our company cancels the trip due to unforeseen circumstances.
However, Ticket exchange/rescheduling incurs $30 fee per ticket.
If you haven’t received your ticket confirmation email, please check your spam or junk folder as it may have been filtered there by your email provider. If you still haven’t found it, please log in to your account on our website and navigate to the “My Bookings” section. Your ticket details should be available there. If you continue to experience issues, please contact our customer support team via phone or email, and they will assist you in resolving the matter.
Maple Bus tickets are non-refundable after payment, unless our company cancels the trip due to unforeseen circumstances.
However, you may exchange/reschedule your ticket for a $30 fee per ticket.
If you require any assistance or have any questions regarding ticket cancellations, please contact our customer support team.
Unfortunately, we cannot offer refunds for missed buses due to unforeseen circumstances, as the ticket guarantees a seat on a specific departure. However, we understand that unexpected situations can occur, and we recommend reaching out to our customer support team. They may be able to assist you with alternative options or rescheduling ($30 Fees Per Ticket), subject to availability and our discretion.
Maple Bus tickets are non-refundable after payment, unless our company cancels the trip due to unforeseen circumstances.
In the event of a bus cancellation or a significant delay (4h+) that leads to the cancellation of your trip, you will be eligible for a full refund. We will make every effort to notify you of such changes as soon as possible. Our customer support team will be available to assist you with the refund process and provide any necessary guidance or alternative travel options.
