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Get Answers to All Your Queries with Frequently Asked Questions

Frequently asked question

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Vehicle Booking
Ticketing Issues
Refund Policy
What are the applicable charges for reserving an entire bus?

 You can obtain precise pricing information directly by submitting your request to our customer service team.

Is the bus rental inclusive of a driver?

Each of our bus rental packages includes the services of a driver.

What does the baggage policy entail, and are there specific items that I am restricted from bringing with me?

Our baggage policy prohibits the transport of items such as furniture or furniture parts, electric appliances, surfboards, and automobile parts. Additionally, cardboard packaging is not permitted. Please note that animals, with the exception of guide and companion dogs, are also restricted from our buses.

Is it possible for me to make alterations to my booking on my own?

Certainly, you have the ability to modify your booking by yourself, provided that the changes are made no later than 24 hours before the scheduled departure time. This can be done through the Manage My Booking option on our platform.

How can I purchase a ticket for a Maple Bus ride?

To purchase a ticket for a Maple Bus ride, you can visit our official website at On the homepage, enter your desired departure and arrival locations, select your preferred date and time, and click on “Search.” From the available options, choose your preferred ticket and follow the prompts to complete the booking process.

Can I make changes to my booked ticket, such as modifying the travel date or passenger details?

Yes, you can make changes to your booked ticket, subject to availability and our Ticket Modification Policy. Please log in to your account on our website and navigate to the “My Bookings” section. Select the ticket you wish to modify and follow the provided instructions to make the necessary changes. Please note that additional charges or fees may apply for certain modifications.

What is Maple Bus’s ticket cancellation policy? Can I get a refund if I need to cancel my ticket?

Our ticket cancellation policy allows for cancellations up to 24 hours before the scheduled departure time of your ride. Cancellation requests made within 24 hours of the ride are non-refundable. For detailed information and instructions on canceling your ticket, please refer to our Ticket Cancellation Policy on our website.

I haven’t received my ticket confirmation email. What should I do?

If you haven’t received your ticket confirmation email, please check your spam or junk folder as it may have been filtered there by your email provider. If you still haven’t found it, please log in to your account on our website and navigate to the “My Bookings” section. Your ticket details should be available there. If you continue to experience issues, please contact our customer support team via phone or email, and they will assist you in resolving the matter.

What is Maple Bus’s refund policy for canceled tickets?

According to our refund policy, tickets canceled at least 24 hours before the scheduled departure time are eligible for a refund. However, please note that any applicable service fees or processing charges may be deducted from the refund amount. For detailed information on the refund process, please refer to our Ticket Cancellation and Refund Policy on our website.

How long does it take to process a refund for a canceled ticket?

We strive to process refund requests promptly. Once your ticket cancellation is confirmed, it may take approximately [X] business days for the refund to be processed. However, please note that the exact timeline for the refund to reflect in your account may vary depending on your financial institution’s processing time.

Can I get a refund if I miss my bus due to unforeseen circumstances?

Unfortunately, we cannot offer refunds for missed buses due to unforeseen circumstances, as the ticket guarantees a seat on a specific departure. However, we understand that unexpected situations can occur, and we recommend reaching out to our customer support team. They may be able to assist you with alternative options or rescheduling, subject to availability and our discretion.

What happens if my bus is canceled or there is a significant delay? Will I receive a refund?

In the event of a bus cancellation or a significant delay that leads to the cancellation of your trip, you will be eligible for a full refund. We will make every effort to notify you of such changes as soon as possible. Our customer support team will be available to assist you with the refund process and provide any necessary guidance or alternative travel options.

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