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Frequently asked question
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You can obtain precise pricing information directly by submitting your request to our customer service team.
Maple Bus offers a reliable and convenient charter bus service for all your transportation needs. Our bus rental service provides a comfortable and efficient way to travel for groups of any size. Whether it’s for a corporate event, school trip, or special occasion, Maple Bus is here to provide a seamless and enjoyable experience for your journey. Book with us today and experience the convenience of our charter service / Bus rental service.
Our baggage policy prohibits the transport of items such as furniture or furniture parts, electric appliances, surfboards, and automobile parts. Additionally, cardboard packaging is not permitted. Please note that animals, with the exception of guide and companion dogs, are also restricted from our buses.
Maple Bus tickets are non-refundable and non-exchangeable after payment, except when a trip is cancelled by our company due to unforeseen circumstances. We appreciate your understanding and cooperation.
To purchase a ticket for a Maple Bus ride, you can visit our official website at www.maplebus.ca. On the homepage, enter your desired departure and arrival locations, select your preferred date and time, and click on “Search.” From the available options, choose your preferred ticket and follow the prompts to complete the booking process.
At Maple Bus, we strive to provide exceptional service. Please note that our tickets are non-refundable and non-exchangeable after payment, unless a trip is cancelled by our company due to unforeseen circumstances. Your understanding and cooperation are greatly appreciated.
Maple Bus tickets are non-refundable and non-exchangeable after payment, except when a trip is cancelled by our company due to unforeseen circumstances. We appreciate your understanding and cooperation.
If you haven’t received your ticket confirmation email, please check your spam or junk folder as it may have been filtered there by your email provider. If you still haven’t found it, please log in to your account on our website and navigate to the “My Bookings” section. Your ticket details should be available there. If you continue to experience issues, please contact our customer support team via phone or email, and they will assist you in resolving the matter.
Maple Bus tickets are non-refundable and non-exchangeable after payment, except when a trip is cancelled by our company due to unforeseen circumstances. We appreciate your understanding and cooperation.
We strive to process refund requests promptly. Once your ticket cancellation is confirmed, it may take approximately 2-5 business days for the refund to be processed. However, please note that the exact timeline for the refund to reflect in your account may vary depending on your financial institution’s processing time.
Unfortunately, we cannot offer refunds for missed buses due to unforeseen circumstances, as the ticket guarantees a seat on a specific departure. However, we understand that unexpected situations can occur, and we recommend reaching out to our customer support team. They may be able to assist you with alternative options or rescheduling, subject to availability and our discretion.
In the event of a bus cancellation you will be eligible for a full refund. We will make every effort to notify you of such changes as soon as possible. Our customer support team will be available to assist you with the refund process and provide any necessary guidance or alternative travel options.
