Clear and Precise Terms & Conditions for Your Peace of Mind

These Terms & Conditions (“Agreement”) govern the use of the services provided by Maple Bus (“we,” “us,” or “our”). By accessing or using our bus services, you (“user,” “passenger,” or “you”) agree to be bound by this Agreement. Please read these terms carefully before using our services.

1. Ticketing and Reservations:

• All tickets are subject to availability and must be purchased in advance through our official website or authorized ticketing channels.
• Tickets are non-transferable and non-refundable, except as specified in our Ticket Cancellation Policy.
  

2. Boarding and Departure:

• Passengers must arrive at the designated boarding point at least 15 minutes before the scheduled departure time.
• We reserve the right to refuse boarding to any passenger who arrives late or fails to comply with our boarding procedures.
• Passengers must present a valid ticket or booking confirmation for boarding.
  
  

3. Passenger Conduct and Safety:

• Passengers are expected to behave in a respectful and responsible manner towards fellow passengers and staff.
• Smoking, consumption of alcohol or drugs, and any form of disruptive or offensive behavior are strictly prohibited on board our buses.
• Passengers must comply with all safety instructions provided by our staff and follow applicable laws and regulations.
  
• If a passenger have a service dog, it is essential to contact our customer service to confirm that there is space available for your dog. As a shuttle company using minibuses, we have limited space in our vehicles, and you may need to book additional seats to accommodate your service dog.

4. Luggage and Belongings:

• Passengers are responsible for their personal belongings and must ensure that they are securely stored during the journey.
• We do not accept liability for loss, damage, or theft of any luggage or personal belongings.
  
  

5. Schedule and Delays:

• We make every effort to adhere to the published schedules; however, departure and arrival times are subject to change without prior notice due to various factors such as traffic, weather conditions, or unforeseen circumstances.
• We do not accept liability for any inconvenience, losses, or expenses incurred as a result of delays or schedule changes.
  
  

6. Liability and Disclaimers:

• We strive to provide a safe and comfortable travel experience. However, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services.
• We do not guarantee the availability, accuracy, or completeness of the information provided on our website or any linked websites.
  
  

7. Intellectual Property:

• All intellectual property rights related to our website, logos, trademarks, and content are owned by Maple Bus. The unauthorized use or reproduction of these materials is strictly prohibited.
  
  

8. Privacy Policy:

• We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy.
  
  
• By providing your mobile phone number and opting in to receive text messages from Moplebus Company, you consent to receive informational messages from us. These messages may include updates, service alerts, and important announcements related to Maplebus Company.

• Maplebus Company will not use your mobile phone number to send marketing or promotional messages. We respect your privacy and will only send messages that are necessary for providing you with relevant information about our services.

9. Governing Law and Jurisdiction:

• This Agreement shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in [Your Country/State].
  
  

10. Amendments and Updates:

• We reserve the right to modify or update these Terms & Conditions at any time without prior notice. It is your responsibility to review this Agreement periodically for any changes.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of this Agreement, please refrain from using our services.